Comments for cloudadvisory.com http://cloudadvisory.com Cloud Advisory Sun, 04 Mar 2012 09:57:56 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on SaaS vs the 800 lb legacy gorilla. by Jim Morris http://cloudadvisory.com/blog/2012/03/02/saas-vs-the-800-lb-legacy-gorilla/#comment-85 Jim Morris Sun, 04 Mar 2012 09:57:56 +0000 http://cloudadvisory.com/?p=1040#comment-85 Great article Michael. It's fantastic to be able to (still) gain valuable insight from your work. Keep it up! I look forward to the rest of the series. Great article Michael. It’s fantastic to be able to (still) gain valuable insight from your work. Keep it up!

I look forward to the rest of the series.

]]> Comment on Reducing SaaS customer churn – Part II (Metrics and reasons for churn) by Michael Gentle http://cloudadvisory.com/blog/2012/01/04/reducing-saas-customer-churn-part-ii-metrics-and-reasons-for-churn/#comment-26 Michael Gentle Fri, 20 Jan 2012 18:28:15 +0000 http://cloudadvisory.com/?p=975#comment-26 Thanks Karl. Those are good numbers in there; I wish I'd seen your article before writing mine. What I find really interesting is that all the SaaS vendors in your article prefer the use of the term retention over attrition or churn. I guess it comes down to the perceived "positive" vs "negative" interpretation of the numbers. So better to say 90% retention than 10% churn - or even worse, 10% attrition! So churn and unemployment do have a lot in common after all! Thanks Karl. Those are good numbers in there; I wish I’d seen your article before writing mine.

What I find really interesting is that all the SaaS vendors in your article prefer the use of the term retention over attrition or churn. I guess it comes down to the perceived “positive” vs “negative” interpretation of the numbers. So better to say 90% retention than 10% churn – or even worse, 10% attrition! So churn and unemployment do have a lot in common after all!

]]> Comment on Reducing SaaS customer churn – Part II (Metrics and reasons for churn) by Karl Wirth, Apptegic http://cloudadvisory.com/blog/2012/01/04/reducing-saas-customer-churn-part-ii-metrics-and-reasons-for-churn/#comment-25 Karl Wirth, Apptegic Fri, 20 Jan 2012 16:52:35 +0000 http://cloudadvisory.com/?p=975#comment-25 Michael, I liked this 3 part series. I wrote a blog post on some of the same topics as you cover in this part 2. I looked at how public SAAS companies report about churn rates, how they define churn, and what the rates are. http://www.apptegic.com/blog/2011/8/11/attrition-and-retention-rates-for-public-subscription-compan.html Movement toward standard definitions would help in evaluating public (and private) businesses. Michael, I liked this 3 part series. I wrote a blog post on some of the same topics as you cover in this part 2. I looked at how public SAAS companies report about churn rates, how they define churn, and what the rates are.

http://www.apptegic.com/blog/2011/8/11/attrition-and-retention-rates-for-public-subscription-compan.html

Movement toward standard definitions would help in evaluating public (and private) businesses.

]]> Comment on Reducing SaaS customer churn – Part I (The problem) by admin http://cloudadvisory.com/blog/2011/12/30/reducing-saas-customer-churn-part-i-the-problem/#comment-12 admin Sat, 07 Jan 2012 10:09:15 +0000 http://cloudadvisory.com/?p=968#comment-12 Thanks Glen. Part III next week will address the user adoption angle, which is probably the most effective lever for churn management. I'll make sure I read your manifesto on the subject beforehand. Thanks Glen. Part III next week will address the user adoption angle, which is probably the most effective lever for churn management. I’ll make sure I read your manifesto on the subject beforehand.

]]> Comment on Reducing SaaS customer churn – Part I (The problem) by Glenn Oclassen, Jr. http://cloudadvisory.com/blog/2011/12/30/reducing-saas-customer-churn-part-i-the-problem/#comment-11 Glenn Oclassen, Jr. Fri, 06 Jan 2012 22:50:30 +0000 http://cloudadvisory.com/?p=968#comment-11 Great article- looking forward to the rest. One of the key drivers in mitigating churn for cloud companies is delivering successful user adoption. My team and I recently wrote a "SaaS Adoption Manifesto" about the fundamentals of user adoption- thought you might find it interesting: http://bit.ly/gFV0JX Great article- looking forward to the rest. One of the key drivers in mitigating churn for cloud companies is delivering successful user adoption. My team and I recently wrote a “SaaS Adoption Manifesto” about the fundamentals of user adoption- thought you might find it interesting: http://bit.ly/gFV0JX

]]>